/* =====================================================================
   رسا، مرکز پشتیبانی و میز پشتیبانی
   وابسته به rasa.design.css (متغیرهای --r-*)
   ===================================================================== */

.sp-page { display: flex; flex-direction: column; gap: 18px; min-width: 0; }
.sp-page .r-page-head { margin-bottom: 2px; }
.sp-aside { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.sp-aside-title { display: flex; align-items: center; gap: 8px; margin: 0 0 12px; font-size: 0.94rem; font-weight: 800; }
.sp-aside-title i { color: var(--r-text-3); }
.sp-back {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    margin-bottom: 6px;
    color: var(--r-text-3);
    font-size: 0.8rem;
    font-weight: 800;
    text-decoration: none;
}
.sp-back:visited { color: var(--r-text-3); }
.sp-back:hover { color: var(--r-text); }

/* ---------------------------------------------------------------------
   وضعیت پشتیبانی
   --------------------------------------------------------------------- */
.sp-status {
    --state: var(--r-accent-strong);
    --state-soft: rgba(18, 184, 134, 0.1);
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 18px;
    border: 1px solid color-mix(in srgb, var(--state) 28%, transparent);
    border-radius: var(--r-radius-lg);
    background: linear-gradient(90deg, var(--state-soft), transparent 70%), var(--r-surface);
}
.sp-status.is-busy { --state: var(--r-amber); --state-soft: rgba(243, 178, 77, 0.1); }
.sp-status.is-offline { --state: var(--r-slate); --state-soft: rgba(163, 175, 194, 0.08); }
.sp-status-dot {
    flex: none;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: var(--state);
    box-shadow: 0 0 0 5px color-mix(in srgb, var(--state) 16%, transparent);
}
.sp-status.is-online .sp-status-dot { animation: spPulse 2.4s ease-out infinite; }
@keyframes spPulse {
    0% { box-shadow: 0 0 0 0 rgba(18, 184, 134, 0.45); }
    100% { box-shadow: 0 0 0 10px rgba(18, 184, 134, 0); }
}
.sp-status-copy { display: flex; flex-direction: column; gap: 1px; flex: 1; min-width: 0; }
.sp-status-copy strong { color: var(--state); font-size: 0.95rem; font-weight: 900; }
.sp-status-copy span { color: var(--r-text-2); font-size: 0.82rem; }
.sp-status-hours {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 7px 12px;
    border: 1px solid var(--r-line);
    border-radius: 999px;
    background: var(--r-bg-soft);
    color: var(--r-text-2);
    font-size: 0.78rem;
    font-weight: 700;
    white-space: nowrap;
}
.sp-status.is-compact { padding: 12px 14px; }
.sp-status.is-compact .sp-status-copy strong { font-size: 0.88rem; }
.sp-status-note {
    display: flex;
    align-items: flex-start;
    gap: 9px;
    margin: -8px 0 0;
    padding: 10px 14px;
    border: 1px dashed rgba(243, 178, 77, 0.35);
    border-radius: var(--r-radius);
    background: rgba(243, 178, 77, 0.06);
    color: #f6d7a4;
    font-size: 0.82rem;
    line-height: 1.9;
}
.sp-status-note i { margin-top: 5px; color: var(--r-amber); }

/* ---------------------------------------------------------------------
   جستجوی راهنما
   --------------------------------------------------------------------- */
.sp-search { padding: 18px; }
.sp-search-label { display: flex; align-items: center; gap: 8px; margin-bottom: 10px; color: var(--r-text-2); font-size: 0.84rem; font-weight: 800; }
.sp-search-label i { color: var(--r-blue); }
.sp-search-box { position: relative; }
.sp-search-box .r-input { min-height: 50px; padding-inline: 16px; font-size: 0.98rem; }
.sp-search-results {
    position: absolute;
    top: calc(100% + 6px);
    right: 0;
    left: 0;
    z-index: 40;
    max-height: 420px;
    overflow-y: auto;
    padding: 6px;
    border: 1px solid var(--r-line-2);
    border-radius: var(--r-radius-lg);
    background: var(--r-surface-2);
    box-shadow: var(--r-shadow-lg);
}
.sp-search-results[hidden] { display: none; }
.sp-search-results a {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 10px 12px;
    border-radius: 10px;
    color: var(--r-text);
    text-decoration: none;
}
.sp-search-results a:hover,
.sp-search-results a.is-active { background: var(--r-surface-3); }
.sp-search-results a > i {
    display: grid;
    flex: none;
    place-items: center;
    width: 32px;
    height: 32px;
    margin-top: 2px;
    border-radius: 9px;
    font-size: 0.82rem;
}
.sp-search-results strong { display: block; font-size: 0.9rem; }
.sp-search-results small { display: block; margin-top: 2px; color: var(--r-text-3); font-size: 0.76rem; line-height: 1.8; }
.sp-search-empty { padding: 14px; color: var(--r-text-3); font-size: 0.84rem; text-align: center; }
.sp-search-empty a { color: var(--r-accent-strong); font-weight: 800; }
.sp-search-suggest { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin-top: 12px; }
.sp-search-suggest span { color: var(--r-text-4); font-size: 0.76rem; font-weight: 700; }
.sp-search-suggest button {
    padding: 5px 11px;
    border: 1px solid var(--r-line-2);
    border-radius: 999px;
    background: transparent;
    color: var(--r-text-2);
    font-family: inherit;
    font-size: 0.76rem;
    font-weight: 700;
    cursor: pointer;
}
.sp-search-suggest button:hover { border-color: var(--r-line-3); background: var(--r-surface-2); color: var(--r-text); }

/* ---------------------------------------------------------------------
   فهرست تیکت‌ها
   --------------------------------------------------------------------- */
.sp-tickets .r-card-head { flex-wrap: wrap; }
.sp-tickets-empty { padding: 18px; }
.sp-ticket-list { margin: 0; padding: 6px; list-style: none; }
.sp-ticket-list li { position: relative; }
.sp-ticket-list li + li { border-top: 1px solid var(--r-line); }
.sp-ticket-list a {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 13px 12px;
    border-radius: 12px;
    color: var(--r-text);
    text-decoration: none;
    transition: background 0.15s ease;
}
.sp-ticket-list a:hover { background: var(--r-surface-2); }
.sp-ticket-icon { display: grid; flex: none; place-items: center; width: 38px; height: 38px; border-radius: 11px; font-size: 0.86rem; }
.sp-ticket-main { display: flex; flex-direction: column; gap: 3px; flex: 1; min-width: 0; }
.sp-ticket-main strong { overflow: hidden; font-size: 0.92rem; font-weight: 800; text-overflow: ellipsis; white-space: nowrap; }
.sp-ticket-main small { color: var(--r-text-3); font-size: 0.76rem; }
.sp-ticket-meta { display: flex; flex-direction: column; align-items: flex-end; gap: 5px; flex: none; }
.sp-ticket-meta time { color: var(--r-text-4); font-size: 0.72rem; }
.sp-ticket-list li.is-unread .sp-ticket-main strong { color: #fff; }
.sp-unread {
    position: absolute;
    top: 50%;
    right: -2px;
    width: 8px;
    height: 8px;
    margin-top: -4px;
    border-radius: 50%;
    background: var(--r-accent);
    box-shadow: 0 0 0 4px rgba(18, 184, 134, 0.18);
}

.sp-doc-links { margin: 0; padding: 6px; list-style: none; }
.sp-doc-links a {
    display: flex;
    align-items: flex-start;
    gap: 11px;
    padding: 10px;
    border-radius: 11px;
    color: var(--r-text);
    font-size: 0.86rem;
    font-weight: 700;
    text-decoration: none;
    line-height: 1.7;
}
.sp-doc-links a:hover { background: var(--r-surface-2); }
.sp-doc-links a > i { display: grid; flex: none; place-items: center; width: 30px; height: 30px; border-radius: 9px; font-size: 0.78rem; }
.sp-doc-links small { display: block; color: var(--r-text-4); font-size: 0.72rem; font-weight: 700; }

.sp-contact { display: flex; flex-direction: column; gap: 8px; margin: 0; padding: 0; list-style: none; }
.sp-contact li {
    display: grid;
    grid-template-columns: 34px 1fr;
    grid-template-rows: auto auto;
    column-gap: 10px;
    align-items: center;
    padding: 9px 10px;
    border: 1px solid var(--r-line);
    border-radius: 12px;
    background: var(--r-bg-soft);
}
.sp-contact li > i {
    display: grid;
    grid-row: 1 / span 2;
    place-items: center;
    width: 34px;
    height: 34px;
    border-radius: 10px;
    background: var(--r-surface-3);
    color: var(--r-text-2);
}
.sp-contact a { color: var(--r-text); font-size: 0.86rem; font-weight: 800; text-decoration: none; justify-self: start; }
.sp-contact a:hover { color: var(--r-accent-strong); }
.sp-contact small { color: var(--r-text-4); font-size: 0.72rem; }

/* ---------------------------------------------------------------------
   فرم تیکت
   --------------------------------------------------------------------- */
.sp-form { display: flex; flex-direction: column; gap: 22px; }
.sp-step { min-width: 0; margin: 0; padding: 0; border: 0; }
.sp-step legend {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 12px;
    padding: 0;
    color: var(--r-text);
    font-size: 0.94rem;
    font-weight: 800;
}
.sp-step legend small { color: var(--r-text-4); font-weight: 700; }
.sp-step-num {
    display: inline-grid;
    place-items: center;
    width: 26px;
    height: 26px;
    border-radius: 8px;
    background: var(--r-accent-soft);
    color: var(--r-accent-strong);
    font-size: 0.8rem;
    font-weight: 900;
}

.sp-cats { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 8px; }
.sp-cat-card {
    position: relative;
    display: grid;
    grid-template-columns: 34px 1fr;
    gap: 2px 10px;
    align-items: center;
    padding: 11px 12px;
    border: 1px solid var(--r-line-2);
    border-radius: 13px;
    background: var(--r-bg-soft);
    cursor: pointer;
    transition: border-color 0.15s ease, background 0.15s ease;
}
.sp-cat-card:hover { border-color: var(--r-line-3); background: var(--r-surface-2); }
.sp-cat-card input { position: absolute; opacity: 0; pointer-events: none; }
.sp-cat-icon {
    display: grid;
    grid-row: 1 / span 2;
    place-items: center;
    width: 34px;
    height: 34px;
    border-radius: 10px;
    background: var(--r-surface-3);
    color: var(--r-text-2);
    font-size: 0.86rem;
}
.sp-cat-card strong { font-size: 0.84rem; font-weight: 800; }
.sp-cat-card small { color: var(--r-text-4); font-size: 0.7rem; line-height: 1.6; }
.sp-cat-card:has(input:checked) { border-color: var(--r-accent-line); background: rgba(18, 184, 134, 0.07); }
.sp-cat-card:has(input:checked) .sp-cat-icon { background: var(--r-accent); color: var(--r-on-accent); }
.sp-cat-card:has(input:focus-visible) { box-shadow: var(--r-ring); }

.sp-cat { display: inline-flex; align-items: center; gap: 6px; color: var(--r-text-2); font-size: 0.8rem; font-weight: 700; }
.sp-cat i { color: var(--r-text-3); font-size: 0.78rem; }

.sp-priority { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 6px; }
.sp-priority label {
    position: relative;
    padding: 9px 10px;
    border: 1px solid var(--r-line-2);
    border-radius: 11px;
    background: var(--r-bg-soft);
    cursor: pointer;
}
.sp-priority input { position: absolute; opacity: 0; pointer-events: none; }
.sp-priority strong { display: block; font-size: 0.84rem; }
.sp-priority small { display: block; color: var(--r-text-4); font-size: 0.68rem; line-height: 1.6; }
.sp-priority label:has(input:checked) { border-color: var(--r-line-3); background: var(--r-surface-3); }
.sp-priority label.is-amber:has(input:checked) { border-color: rgba(243, 178, 77, 0.45); background: rgba(243, 178, 77, 0.08); }
.sp-priority label.is-red:has(input:checked) { border-color: rgba(244, 122, 137, 0.45); background: rgba(244, 122, 137, 0.08); }
.sp-priority label.is-amber:has(input:checked) strong { color: var(--r-amber); }
.sp-priority label.is-red:has(input:checked) strong { color: var(--r-red); }
.sp-priority label:has(input:focus-visible) { box-shadow: var(--r-ring); }

.sp-deflect {
    margin-top: 10px;
    padding: 12px 14px;
    border: 1px solid rgba(124, 155, 255, 0.25);
    border-radius: var(--r-radius);
    background: rgba(124, 155, 255, 0.06);
}
.sp-deflect[hidden] { display: none; }
.sp-deflect > span { display: flex; align-items: center; gap: 8px; color: #c9d6ff; font-size: 0.8rem; font-weight: 800; }
.sp-deflect ul { margin: 8px 0 0; padding: 0; list-style: none; }
.sp-deflect a {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 4px;
    color: var(--r-text);
    font-size: 0.84rem;
    font-weight: 700;
    text-decoration: none;
}
.sp-deflect a::before { content: ""; width: 5px; height: 5px; border-radius: 50%; background: var(--r-blue); }
.sp-deflect a:hover { color: #c9d6ff; }

.sp-drop { position: relative; }
.sp-drop input[type="file"] { position: absolute; width: 1px; height: 1px; opacity: 0; pointer-events: none; }
.sp-drop-label {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 5px;
    padding: 22px 16px;
    border: 1.5px dashed var(--r-line-3);
    border-radius: var(--r-radius-lg);
    background: var(--r-bg-soft);
    color: var(--r-text-2);
    text-align: center;
    cursor: pointer;
    transition: border-color 0.15s ease, background 0.15s ease;
}
.sp-drop-label i { color: var(--r-blue); font-size: 1.4rem; }
.sp-drop-label strong { font-size: 0.88rem; }
.sp-drop-label small { max-width: 460px; color: var(--r-text-4); font-size: 0.74rem; line-height: 1.8; }
.sp-drop.is-dragging .sp-drop-label,
.sp-drop-label:hover { border-color: var(--r-accent); background: rgba(18, 184, 134, 0.05); }
.sp-drop-list { display: flex; flex-wrap: wrap; gap: 6px; margin: 10px 0 0; padding: 0; list-style: none; }
.sp-drop-list:empty { display: none; }
.sp-drop-list li {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    max-width: 100%;
    padding: 5px 6px 5px 10px;
    border: 1px solid var(--r-line-2);
    border-radius: 10px;
    background: var(--r-surface-2);
    font-size: 0.78rem;
}
.sp-drop-list img { width: 28px; height: 28px; border-radius: 6px; object-fit: cover; }
.sp-drop-list span { overflow: hidden; max-width: 180px; text-overflow: ellipsis; white-space: nowrap; }
.sp-drop-list small { color: var(--r-text-4); }
.sp-drop-list button {
    display: grid;
    place-items: center;
    width: 24px;
    height: 24px;
    border: 0;
    border-radius: 7px;
    background: transparent;
    color: var(--r-text-3);
    cursor: pointer;
}
.sp-drop-list button:hover { background: var(--r-red-soft); color: var(--r-red); }
.sp-drop.is-inline .sp-drop-list { margin-top: 8px; }
.sp-drop-error { display: flex; flex-direction: column; gap: 4px; margin: 8px 0 0; color: var(--r-red); font-size: 0.78rem; line-height: 1.8; }
.sp-drop-error[hidden] { display: none; }
.sp-drop-error i { margin-left: 4px; }

.sp-check {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 12px 14px;
    border: 1px solid var(--r-line);
    border-radius: var(--r-radius);
    background: var(--r-bg-soft);
    color: var(--r-text-2);
    font-size: 0.84rem;
    cursor: pointer;
}
.sp-check input { width: 17px; height: 17px; margin-top: 4px; accent-color: var(--r-accent); }
.sp-check small { display: block; color: var(--r-text-4); font-size: 0.74rem; }
.sp-form-foot { display: flex; align-items: center; gap: 10px; padding-top: 4px; }
.sp-form-foot .r-btn-primary { min-width: 180px; min-height: 46px; }

.sp-tips ol { margin: 0; padding: 0 18px 0 0; color: var(--r-text-2); font-size: 0.84rem; line-height: 2; }

/* ---------------------------------------------------------------------
   گفتگو
   --------------------------------------------------------------------- */
.sp-ticket-head h1 { max-width: 760px; }
.sp-ticket-sub { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 14px; margin-top: 8px !important; color: var(--r-text-3); font-size: 0.8rem; }
.sp-ticket-sub b { color: var(--r-text); font-weight: 800; }
.sp-ticket-head .r-actions form { margin: 0; }

.sp-thread-card { display: flex; flex-direction: column; min-width: 0; }
.sp-thread { display: flex; flex-direction: column; gap: 16px; margin: 0; padding: 20px; list-style: none; }
.sp-msg { display: flex; align-items: flex-start; gap: 10px; max-width: 88%; }
.sp-msg.is-own { flex-direction: row; align-self: flex-start; }
.sp-msg:not(.is-own):not(.is-system) { flex-direction: row-reverse; align-self: flex-end; }
.sp-msg .r-avatar { width: 34px; height: 34px; margin-top: 2px; font-size: 0.84rem; }
.sp-msg-card {
    min-width: 0;
    padding: 11px 14px 12px;
    border: 1px solid var(--r-line);
    border-radius: 16px;
    background: var(--r-surface-2);
}
.sp-msg.is-own .sp-msg-card { border-start-start-radius: 5px; background: #122b24; border-color: rgba(18, 184, 134, 0.22); }
.sp-msg:not(.is-own):not(.is-system) .sp-msg-card { border-start-end-radius: 5px; }
.sp-msg.is-internal .sp-msg-card { border-color: rgba(243, 178, 77, 0.35); background: rgba(243, 178, 77, 0.07); }
.sp-msg.is-internal .r-avatar { background: rgba(243, 178, 77, 0.18); color: var(--r-amber); }
.sp-msg-card header { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 10px; margin-bottom: 4px; }
.sp-msg-card header strong { font-size: 0.84rem; font-weight: 800; }
.sp-msg-card header em { color: var(--r-text-3); font-size: 0.72rem; font-style: normal; font-weight: 700; }
.sp-msg.is-agent header em { color: var(--r-accent-strong); }
.sp-msg.is-internal header em { color: var(--r-amber); }
.sp-msg-card header time { margin-inline-start: auto; color: var(--r-text-4); font-size: 0.7rem; }
.sp-msg-body { color: var(--r-text); font-size: 0.9rem; line-height: 2; overflow-wrap: anywhere; }
.sp-msg-body a { color: #9fd9ff; }

.sp-msg.is-system { align-self: center; max-width: 100%; }
.sp-msg.is-system > span {
    display: inline-flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 6px 14px;
    border: 1px solid var(--r-line);
    border-radius: 999px;
    background: var(--r-bg-soft);
    color: var(--r-text-3);
    font-size: 0.76rem;
    text-align: center;
}
.sp-msg.is-system.is-internal > span { border-color: rgba(243, 178, 77, 0.25); color: #f0cb8c; }
.sp-msg.is-system time { color: var(--r-text-4); }
.sp-msg.is-new { animation: spMessageIn 0.4s var(--r-ease) both; }
@keyframes spMessageIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }

.sp-attachments { display: flex; flex-direction: column; gap: 8px; margin-top: 10px; }
.sp-thumbs { display: flex; flex-wrap: wrap; gap: 6px; }
.sp-thumb { display: block; overflow: hidden; width: 116px; height: 84px; border: 1px solid var(--r-line-2); border-radius: 10px; background: var(--r-bg); }
.sp-thumb img { width: 100%; height: 100%; object-fit: cover; transition: transform 0.2s ease; }
.sp-thumb:hover img { transform: scale(1.04); }
.sp-files { display: flex; flex-direction: column; gap: 6px; }
.sp-file {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 10px;
    border: 1px solid var(--r-line-2);
    border-radius: 10px;
    background: var(--r-bg-soft);
    color: var(--r-text);
    text-decoration: none;
}
.sp-file:hover { border-color: var(--r-line-3); }
.sp-file > i:first-child { color: var(--r-blue); }
.sp-file > i:last-child { margin-inline-start: auto; color: var(--r-text-3); font-size: 0.8rem; }
.sp-file span { display: flex; flex-direction: column; min-width: 0; }
.sp-file strong { overflow: hidden; font-size: 0.8rem; text-overflow: ellipsis; white-space: nowrap; }
.sp-file small { color: var(--r-text-4); font-size: 0.7rem; }

.sp-waiting {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0 20px 14px;
    color: var(--r-text-3);
    font-size: 0.8rem;
}
.sp-composer {
    padding: 14px 16px 16px;
    border-top: 1px solid var(--r-line);
    background: var(--r-bg-soft);
    border-radius: 0 0 var(--r-radius-lg) var(--r-radius-lg);
}
.sp-composer textarea.r-input { min-height: 92px; background-color: var(--r-surface); }
.sp-composer-foot { display: flex; align-items: center; gap: 10px; margin-top: 10px; }
.sp-composer-foot .r-btn-primary { margin-inline-start: auto; min-width: 120px; }
.sp-kbd-hint { margin: 0; }
.sp-kbd-hint kbd,
.sd-page kbd {
    display: inline-block;
    min-width: 22px;
    padding: 0 6px;
    border: 1px solid var(--r-line-3);
    border-bottom-width: 2px;
    border-radius: 6px;
    background: var(--r-surface-2);
    color: var(--r-text-2);
    font-family: inherit;
    font-size: 0.7rem;
    line-height: 1.7;
    text-align: center;
}
.sp-closed-note {
    display: flex;
    align-items: center;
    gap: 12px;
    margin: 0 16px 16px;
    padding: 14px 16px;
    border: 1px solid var(--r-line-2);
    border-radius: var(--r-radius);
    background: var(--r-bg-soft);
}
.sp-closed-note > i { color: var(--r-text-3); }
.sp-closed-note div { display: flex; flex-direction: column; flex: 1; }
.sp-closed-note strong { font-size: 0.88rem; }
.sp-closed-note span { color: var(--r-text-3); font-size: 0.8rem; }

.sp-facts { margin: 0; padding: 6px 18px 14px; }
.sp-facts > div {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 9px 0;
    border-bottom: 1px solid var(--r-line);
}
.sp-facts > div:last-child { border-bottom: 0; }
.sp-facts dt { color: var(--r-text-3); font-size: 0.8rem; font-weight: 700; }
.sp-facts dd { margin: 0; color: var(--r-text); font-size: 0.84rem; font-weight: 700; text-align: left; }

.sp-rate form { display: flex; flex-direction: column; gap: 10px; }
.sp-stars { display: flex; flex-direction: row-reverse; justify-content: flex-end; gap: 4px; }
.sp-stars input { position: absolute; opacity: 0; pointer-events: none; }
.sp-stars label { color: var(--r-line-3); font-size: 1.45rem; line-height: 1; cursor: pointer; transition: color 0.12s ease, transform 0.12s ease; }
.sp-stars label:hover,
.sp-stars label:hover ~ label,
.sp-stars input:checked ~ label { color: var(--r-amber); }
.sp-stars label:hover { transform: scale(1.1); }
.sp-stars input:focus-visible + label { outline: 2px solid var(--r-accent); outline-offset: 2px; border-radius: 4px; }

/* ---------------------------------------------------------------------
   میز پشتیبانی
   --------------------------------------------------------------------- */
.sd-page { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.sd-toolbar {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 10px;
    padding: 12px;
    border-bottom: 1px solid var(--r-line);
}
.sd-toolbar form { display: flex; flex-wrap: wrap; gap: 8px; flex: 1; min-width: 260px; }
.sd-toolbar .r-input { min-height: 38px; font-size: 0.84rem; }
.sd-toolbar input[type="search"] { flex: 1; min-width: 180px; }
.sd-toolbar select { width: auto; min-width: 140px; }

.sd-list { margin: 0; padding: 0; list-style: none; }
.sd-list li + li { border-top: 1px solid var(--r-line); }
.sd-row {
    display: grid;
    grid-template-columns: 10px minmax(0, 1fr) 150px 130px 120px;
    align-items: center;
    gap: 14px;
    padding: 12px 16px;
    color: var(--r-text);
    text-decoration: none;
    transition: background 0.15s ease;
}
.sd-row:hover { background: var(--r-surface-2); }
.sd-row-flag { width: 8px; height: 8px; border-radius: 50%; background: transparent; }
.sd-row.is-unread .sd-row-flag { background: var(--r-accent); box-shadow: 0 0 0 4px rgba(18, 184, 134, 0.18); }
.sd-row-main { display: flex; flex-direction: column; gap: 4px; min-width: 0; }
.sd-row-title { display: flex; align-items: center; gap: 8px; min-width: 0; }
.sd-row-title strong { overflow: hidden; font-size: 0.9rem; text-overflow: ellipsis; white-space: nowrap; }
.sd-row.is-unread .sd-row-title strong { color: #fff; font-weight: 900; }
.sd-row-sub { display: flex; flex-wrap: wrap; gap: 4px 10px; color: var(--r-text-3); font-size: 0.74rem; }
.sd-row-sub b { color: var(--r-text-2); font-weight: 700; }
.sd-row-col { display: flex; flex-direction: column; gap: 2px; min-width: 0; font-size: 0.78rem; }
.sd-row-col small { color: var(--r-text-4); font-size: 0.7rem; }
.sd-row-col .is-late { color: var(--r-red); font-weight: 800; }
.sd-row-col .is-warn { color: var(--r-amber); font-weight: 800; }
.sd-assignee { display: inline-flex; align-items: center; gap: 6px; overflow: hidden; color: var(--r-text-2); text-overflow: ellipsis; white-space: nowrap; }
.sd-assignee.is-empty { color: var(--r-text-4); }

.sd-pagination { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 12px 16px; border-top: 1px solid var(--r-line); color: var(--r-text-3); font-size: 0.8rem; }
.sd-pagination div { display: flex; gap: 6px; }

.sd-composer-tabs { display: flex; gap: 4px; margin-bottom: 10px; }
.sd-composer-tabs label {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 6px 12px;
    border: 1px solid var(--r-line-2);
    border-radius: 9px;
    color: var(--r-text-2);
    font-size: 0.8rem;
    font-weight: 800;
    cursor: pointer;
}
.sd-composer-tabs input { position: absolute; opacity: 0; pointer-events: none; }
.sd-composer-tabs label:has(input:checked) { border-color: var(--r-accent-line); background: rgba(18, 184, 134, 0.08); color: var(--r-accent-strong); }
.sd-composer-tabs label.is-note:has(input:checked) { border-color: rgba(243, 178, 77, 0.45); background: rgba(243, 178, 77, 0.08); color: var(--r-amber); }
.sp-composer.is-note { background: rgba(243, 178, 77, 0.05); }
.sp-composer.is-note textarea.r-input { border-color: rgba(243, 178, 77, 0.35); }
.sd-composer-tools { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 8px; }
.sd-composer-tools select { width: auto; min-width: 190px; min-height: 36px; font-size: 0.8rem; }
.sd-composer-foot { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-top: 10px; }
.sd-composer-foot select { width: auto; min-height: 40px; font-size: 0.82rem; }
.sd-composer-foot .r-btn-primary { margin-inline-start: auto; }

.sd-requester { display: flex; align-items: center; gap: 12px; padding: 16px 18px; border-bottom: 1px solid var(--r-line); }
.sd-requester div { display: flex; flex-direction: column; min-width: 0; }
.sd-requester strong { font-size: 0.92rem; }
.sd-requester small { color: var(--r-text-3); font-size: 0.76rem; }
.sd-actions { display: flex; flex-direction: column; gap: 10px; padding: 14px 18px 18px; }
.sd-actions form { display: flex; flex-direction: column; gap: 8px; margin: 0; }
.sd-actions .r-label { margin: 0; }
.sd-actions .r-input { min-height: 38px; font-size: 0.84rem; }
.sd-history { margin: 0; padding: 6px; list-style: none; }
.sd-history a { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 8px 10px; border-radius: 10px; color: var(--r-text-2); font-size: 0.8rem; text-decoration: none; }
.sd-history a:hover { background: var(--r-surface-2); color: var(--r-text); }
.sd-history span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sd-client { margin: 0 18px 16px; padding: 10px 12px; border: 1px dashed var(--r-line-2); border-radius: 10px; color: var(--r-text-3); font-size: 0.72rem; line-height: 1.8; overflow-wrap: anywhere; direction: ltr; text-align: left; }

.sd-settings { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; align-items: start; }
.sd-days { display: flex; flex-wrap: wrap; gap: 6px; }
.sd-days label {
    padding: 6px 12px;
    border: 1px solid var(--r-line-2);
    border-radius: 999px;
    color: var(--r-text-2);
    font-size: 0.8rem;
    font-weight: 700;
    cursor: pointer;
}
.sd-days input { position: absolute; opacity: 0; pointer-events: none; }
.sd-days label:has(input:checked) { border-color: var(--r-accent-line); background: rgba(18, 184, 134, 0.1); color: var(--r-accent-strong); }
.sd-modes { display: grid; gap: 6px; }
.sd-modes label {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    border: 1px solid var(--r-line-2);
    border-radius: 11px;
    font-size: 0.84rem;
    font-weight: 700;
    cursor: pointer;
}
.sd-modes input { accent-color: var(--r-accent); }
.sd-modes label:has(input:checked) { border-color: var(--r-accent-line); background: rgba(18, 184, 134, 0.07); }
.sd-canned { margin: 0; padding: 0; list-style: none; }
.sd-canned li { padding: 12px 0; border-bottom: 1px solid var(--r-line); }
.sd-canned li:last-child { border-bottom: 0; }
.sd-canned details summary { display: flex; align-items: center; justify-content: space-between; gap: 10px; cursor: pointer; font-size: 0.86rem; font-weight: 800; list-style: none; }
.sd-canned details summary::-webkit-details-marker { display: none; }
.sd-canned details[open] summary { margin-bottom: 10px; }
.sd-canned form { display: flex; flex-direction: column; gap: 8px; }
.sd-health { display: flex; flex-direction: column; gap: 8px; margin: 0; padding: 0; list-style: none; font-size: 0.82rem; }
.sd-health li { display: flex; align-items: center; gap: 8px; color: var(--r-text-2); }
.sd-health code { direction: ltr; padding: 1px 6px; border-radius: 6px; background: var(--r-bg-soft); color: var(--r-text-3); font-size: 0.74rem; }
.sd-health .is-ok { color: var(--r-accent-strong); }
.sd-health .is-bad { color: var(--r-red); }

/* ---------------------------------------------------------------------
   بزرگ‌نمایی تصویر (مشترک با مستندات)
   --------------------------------------------------------------------- */
.r-lightbox {
    position: fixed;
    inset: 0;
    z-index: 2000;
    display: grid;
    place-items: center;
    padding: 24px;
    background: rgba(4, 6, 10, 0.88);
    backdrop-filter: blur(6px);
    -webkit-backdrop-filter: blur(6px);
    cursor: zoom-out;
    animation: rFadeUp 0.2s ease both;
}
.r-lightbox img { max-width: min(1200px, 100%); max-height: 88vh; border-radius: 12px; box-shadow: var(--r-shadow-lg); }

/* ---------------------------------------------------------------------
   واکنش‌گرایی
   --------------------------------------------------------------------- */
@media (max-width: 1100px) {
    .sd-row { grid-template-columns: 10px minmax(0, 1fr) 130px 110px; }
    .sd-row .sd-col-assignee { display: none; }
}

@media (max-width: 760px) {
    .sp-status { flex-wrap: wrap; }
    .sp-status-hours { width: 100%; justify-content: center; white-space: normal; }
    .sp-ticket-list a { align-items: flex-start; }
    .sp-ticket-meta { align-items: flex-start; }
    .sp-ticket-list a { flex-wrap: wrap; }
    .sp-ticket-meta { flex-direction: row; align-items: center; width: 100%; padding-right: 52px; }
    .sp-priority { grid-template-columns: minmax(0, 1fr); }
    .sp-msg { max-width: 100%; }
    .sp-thread { padding: 14px; }
    .sp-form-foot .r-btn-primary { flex: 1; }
    .sd-row { grid-template-columns: 10px minmax(0, 1fr); }
    .sd-row .sd-row-col { display: none; }
    .sd-row .sd-row-col.sd-col-status { display: flex; grid-column: 2; flex-direction: row; align-items: center; gap: 8px; }
    .sd-settings { grid-template-columns: minmax(0, 1fr); }
    .sp-kbd-hint { display: none; }
}